Refund and Return Policy 

Effective Date: April 18, 2026
Last Updated: April 18, 2026

At Zeek Custom Art, many of our items are custom-made or made to order. Because of that, our refund and return policy is different from a standard retail return policy.

Please read this policy carefully before placing an order.

1. Custom and Personalized Items

Due to the personalized nature of custom products, all custom and personalized sales are final unless the item:

  • Arrives damaged
  • Arrives defective
  • Contains a production error caused by us
  • Is materially different from the approved order details

This includes custom apparel, custom prints, custom text items, and products made specifically for your order.

We do not offer refunds or exchanges for custom items because of:

  • Customer spelling errors submitted with the order
  • Wrong size selected by the customer
  • Wrong color selected by the customer
  • Design choices approved by the customer
  • Minor color variation between screen preview and printed product
  • Normal minor variation in placement, print feel, or garment sizing

2. Non-Custom Items

If we offer any non-custom, non-personalized items, they may be eligible for return within 14 days of delivery if they are:

  • Unused
  • Unwashed
  • In original condition
  • In original packaging, if applicable

Return shipping costs for non-custom returns are the customer’s responsibility unless the return is due to our error.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at kberinyuy@zeekcustomart.com or call (804) 539-5742.

Please include:

  • Your order number
  • Your full name
  • A brief description of the issue
  • Clear photos showing the problem

If we confirm the issue, we may, at our discretion:

  • Replace the item
  • Reprint the item
  • Issue a partial refund
  • Issue a full refund

We reserve the right to determine the appropriate resolution based on the circumstances.

4. Cancellations

Orders may be canceled only if production has not started.

If you need to cancel an order, contact us as soon as possible at kberinyuy@zeekcustomart.com.

Once production, printing, customization, or fulfillment has begun, the order may no longer be canceled.

5. Shipping Delays

Estimated production and shipping times are provided in good faith but are not guaranteed unless expressly stated.

If we cannot ship your order within the time stated at checkout or in our order communications, we may contact you with an updated shipping estimate and available options. If an item cannot be shipped within the required timeframe, we may offer cancellation and a refund for the unshipped item, consistent with applicable law.

We are not responsible for delivery delays caused by carriers, weather, supply disruptions, or other circumstances outside our reasonable control.

6. Refund Method

Approved refunds will generally be issued to the original payment method used for the order.

Please allow a reasonable processing period for the refund to appear, depending on your payment provider or financial institution.

7. Shipping Charges

Shipping charges are non-refundable unless:

  • We shipped the wrong item
  • The item arrived damaged due to our error
  • The order is canceled before shipment and applicable law requires a refund of those charges

8. Chargebacks and Payment Disputes

If you experience a problem with your order, please contact us first before filing a chargeback or payment dispute. We will make reasonable efforts to resolve legitimate issues quickly.

9. Contact Us

For refund, return, replacement, or cancellation requests, contact:

Zeek Custom Art
Email: kberinyuy@zeekcustomart.com
Mailing Address: P.O. Box 65, Colonial Heights, VA 23834
Phone: (804) 539-5742